Core Values and Processes

Safeguarding Impartiality
One of our core values, and also a key element to our code of ethics, is impartiality. It is essential for Bureau Veritas to safefuard the impartiality of our solutions and services rendered in order to protect our credibility and brand, ensure customer satisfaction, and comply with the rules of accreditations and regulatory bodies. This goes beyond certification activities. Bureau Veritas has defined and maintains a strict impartiality policy and monitors this closely through impartiality committees established worldwide.

Our Certification Process

Bureau Veritas has designed global processes for certification that are in line with professional standards and international rules. Upon contacting Bureau Veritas Certification, clients learn about the main steps and processes associated with our certifications, as well as their rights and obligations when applying for management systems certifications. Bureau Veritas Certification makes this information publicly available for interested parties in countries where we operate.

Our Clients

Bureau Veritas Certification has certified more than 80,000 companies. To learn if a company is certified by Bureau Veritas Certification , or to know more about the status of a certified company, please contact the local Bureau Veritas Certification office in the country where the company in question is operating. You may also contact Chris Koci, Director of Operations in North America, at 281-310-3126.

Complaints
At Bureau Veritas Certification, the needs and requirements of our clients, as well as of any interested party, remains our top priority. Any dissatisfaction concerning a certified client or the certification body is treated wit the utmost seriousness and is responded to promptly. Should you wish to issue a complaint, please click this link and complete the form or contact Chris Koci, Director of Operations in North America, at 281-310-3126.

FSC Certification complaints are registered through our global website by clicking this link.