TELECOMMUNICATIONS

Raising the quality standard for the telecommunications industry

Telecommunications service providers and suppliers are faced with industry-specific quality management issues that impact their customer relationships and business performance. To address these specific needs, the Quality Excellence for Suppliers of Telecommunications (QuEST Forum) developed the standard TL9000. Based on the internationally recognized standard for quality management, ISO 9001:2000, TL9000 adds requirements to help telecommunications companies continually improve their customer service, establish uniform performance and cost-based measurements, and increase competitiveness throughout the industry.

Bureau Veritas Certification is a liaison member of the QuEST Forum and contributed to TL9000’s creation.  Bureau Veritas Certification is also accredited by the Registrars Accreditation Board of USA (RAB) to conduct global TL9000 audits.